Payment

In our shop you can pay in various ways:

Paypal
With Paypal you can pay easy and secure. You need a Paypal account for this option.

Bank transfer

You can pay by bank transfer. You will receive the bank details via email. Once payment is received the order is placed permanently.

Creditcard
You can pay by credit card through Paypal.

Shipping

up to 75 euros

All the orders to 75 euros will be sent as regular mail via Post NL. If you prefer registered shipping with track and trace code, please place a comment when you place your order. We will charge an additional cost of 5,00 euros for the registered shipping with track and trace code.

above 75 euros

Returns

You can return the products, if unused and undamaged, within 14 days. Fill out the return form and send the package to this address:

Design Studio Nu
Kinschotstraat of 19
2614 XJ Delft
the Netherlands

Once we receive the products, we will refund the purchase price including shipping. We will not return the costs of the return shipment.

FAQ

How long does it take to receive my order?

Tuesday is our shipping day. All orders until Monday will be sent that day. If you need your order urgently, please contact us. Then we see what we can do for you.

In most cases POST NL will deliver your order within the Netherlands. Within Europe, it takes about three days to a week.
Can I change my order?

Yes, this is possible as long as the order is not yet sent. Please contact us to discuss the amendment.
Can I pick up my order?

We have no shop and are not always present in the atelier in Delft. Do you want to pick up the order we are happy to make an appointment. Select the pick up option in the handling of your order.
How do I pay my order?

We accept most major payment methods via our webshop: iDEAL and PayPal. You can also choose to pay your order by bank transfer. In that case, your order will be placed when your payment is received.
Can I return my order and exchange it for a different color or size?

Yes, you can return the leather handles and exchange them, if unused and undamaged. Uncertain about the size? Maybe our printable size chart can help you in making your choice. Not sure about the color? Please order the sample card here us to receive the sample card of the leather handles and here for the wooden handles.
I received the wrong order, what to do?

Each order is packed and sent with care. Making mistakes is human so if you delivery does not correspond to the order you have placed, we will do everything possible to correct any errors. Let us know what went wrong and we will get in touch with you to work out an solution.
How do I install my new Handle or Grip?

Mounting our leather handles is easy. See here how we install Handle and Grip. Or download the manual for Handle or Grip. If you still have questions, please contact us.
What is the most common size and Handle and Grip?

Almost all sizes are ordered in equal measure. The choice is therefore personal. We would like to help you with making the right decision. Uncertain about the size? Maybe our printable size chart can help you in making your choice. Do you want to use our leather handles in a business project or your shop? We want love to hear all about it and will send you information and a sample card.
Can I get a sample of the types of wood of Stick?

We would like to help you with making the right decision. Uncertain about the size? Maybe our printable size chart can help you in making your choice.  Not sure about the color? Please order our samples here.Do you want to use our wooden handles in a business project or your shop? We want love to hear all about it and will send you information and a sample card.
Can I get a sample of the leather?

We would like to help you with making the right decision. Uncertain about the size? Maybe our printable size chart can help you in making your choice.  Not sure about the color? Please order the sample card here. Do you want to use our leather handles in a business project or your shop? We want love to hear all about it and will send you information and a sample card.
Which mounting hardware is included with Handle and Grip?

Our fastening material consists of a bolt and a sleeve nut. You can choose from stainless steel, brass and black bolts.
Which thickness of doors is suitable for Handle and Grip?

Our fastening material consists of a bolt and a sleeve nut. We deliver a bolt that is suitable for mounting on 18 mm material. Is the material is thicker or thinner? Let us know which thickness you have via the comment section when you order and we will provide a suitable bolt.
Do you also provide custom made leather handles?

Yes, we have extensive experience in customization. Both for large corporate orders and small orders. Please contact us to discuss the possibilities.
Is Handle also suitable for mounting on large doors, refrigerators and dishwashers and other 'difficult' places?

Yes, our leather handles are supplied with a flat sleeve nut. This makes attaching easy and suitable for kitchens. Also, the mounting is firm and suitable for intensive use such heavy doors. If the handle comes a bit loose while using you can easily tighten the sleeve nut with a hex wrench. The leather is 3 mm thick and will be somewhat flexible in use, like leather belt. However the functionality remains the same.
I want to use your leather handles in a business project. Do you work with stylists, interior designers, furniture makers and home furnishing stores?

Sure, we love to collaborate. We deliver our standard collection under special conditions. Also, custom-made belongs to the possibilities. Please contact us to discuss the possibilities.
The bolts seem to short, what to do?

Our fastening material consists of a bolt and a sleeve nut. We deliver a bolt that is suitable for mounting on 18 mm material. The bolt can be shorter but will fit when combined with the sleeve nut. See our installation page for more information. Is the material is thicker or thinner? Let us know which thickness you have via the comment section when you order and we will provide a suitable bolt.